Refund policy

At Skinzy, we strive to provide high-quality skincare and makeup products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as received.
Proof of purchase or order confirmation is required.

For hygiene and safety reasons, we cannot accept returns on:

Opened or used skincare products
Opened or used makeup products
Items marked as final sale
Gift cards

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the product and packaging
A description of the issue

We will review the claim and arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Original shipping charges are non-refundable.